SacredChad Return & Refund Policy

Last updated: 22 July 2026

At SacredChad, we want you to love your canvas artwork. Please read our return and refund policy carefully before placing your order. Nothing in this policy affects your statutory rights as a consumer.

Lifetime Warranty

Every canvas is backed by our Lifetime Warranty. If your canvas arrives damaged, has a production defect, or develops a fault due to manufacturing:

• Email info@sacredchad.com with photos of the issue
• We'll send a replacement at no cost to you
• No return of the original item is required

This covers:

• Damaged items on arrival
• Frame defects or separation
• Print-quality issues
• Any manufacturing defect

This doesn't cover:

• Accidental damage (drops, impacts, scratches)
• Water damage from spills, leaks, or flooding
• Intentional damage or misuse
• Damage during moving or handling by the customer
• Normal fading from prolonged direct sunlight exposure

This warranty applies worldwide, including international customers. It is a voluntary commercial guarantee offered in addition to — not instead of — your statutory rights, including the EU/EEA legal guarantee of conformity described below.

30-Day Satisfaction Return (Worldwide)

You have 30 days from delivery to return your canvas for a full refund if you're not completely satisfied, for any reason. To be eligible:

• The item must be in its original condition and undamaged, with its packaging
• You are responsible for return shipping costs (we recommend a tracked, insured service and keeping your proof of postage)
• To start a return, email info@sacredchad.com with your order number, name, and reason for return — we'll reply with the return address and instructions

This 30-day policy is our own voluntary offer. It runs alongside any statutory rights you have, including the EU/EEA right below.

EU/EEA 14-Day Right of Withdrawal

If you are a consumer resident in the EU/EEA, you have the legal right to withdraw from your purchase within 14 days of receiving it, for any reason. To exercise it, inform us with a clear statement — for example, by emailing info@sacredchad.com or by completing our withdrawal form — before the 14-day period expires.

You may unpack and inspect the canvas as you would in a shop; you will not lose your right to withdraw simply for opening it. You are responsible for the direct cost of returning the goods, except where they arrived damaged or defective, in which case we cover the return cost. We will reimburse all payments received from you, including the standard delivery cost, and we may withhold reimbursement until we have received the item back or you have supplied proof of having sent it.

Non-Returnable Items (30-Day Voluntary Policy Only)

The following are excluded from our voluntary 30-day satisfaction return: sale items and gift cards. This exclusion does not affect your EU/EEA right of withdrawal or your legal guarantee of conformity, which continue to apply.

Items returned damaged or not in their original condition may not qualify for a refund under the 30-day policy. However, if the issue is a manufacturing defect, it remains covered under our Lifetime Warranty.

Wrong Address & Unclaimed Packages

If a package is returned due to an incorrect or incomplete address, or remains unclaimed, you are responsible for any reshipping costs.

Refunds

Once we've received your returned item (or proof that you've sent it back) and assessed it, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 14 days, including the original standard shipping cost where required by law.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@sacredchad.com.